DOA GUARANTEE (Important to read)
All our animals are covered by the Dead On Arrival guarantee.
Especially in Fish and invertebrates, you will have to send us a photo and video if necessary of the dead animal, before opening the bag, before the first two hours after UPS has delivered your package.
In case of the arrival of a dead animal, the same animal, or the cost of this, will be reinstated in the next purchase.
We will not accept claims in cases where we are not informed of a problem before two hours after arrival of the animal at home, we consider that being live animals, you must be prepared to receive the animals and pass them in the bags in as little time as possible.
Claims will not be accepted in fish and invertebrates where the animal is already out of the bag. The acclimatization of animals is a very important process, where if it is not done correctly, animals can be damaged.
In the case of corals, we understand that you send us the photos inside your aquarium, and not in the bag, in some cases we will have to do a longer follow-up.